Elasticsearch, Logstash, and Kibana appreciate the good thing about owning lively and beneficial communities. You might have our assurance of substantial-high quality support and single source of real truth as an Elasticsearch Assistance buyer, though the Elastic Local community can be a handy resource for you personally whenever you want it.
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The principle concentrate of support is to make sure your deployment reveals a eco-friendly position and is offered. There isn't any certain initial or ongoing reaction time, but we do strive to have interaction on every concern inside of a few company days.
From the Elasticsearch Company Console: Go to the Support site or find the support icon, that appears similar to a existence preserver, on any site in the console. Call us by email: [email protected]
Get in Touch Why Instaclustr Unmatched practical experience Our support workforce has in depth familiarity with Elasticsearch’s technological details and operational nuances. Our managed service pedigree and broad customer base makes sure that we have the encounter to suit any buyer atmosphere. It’s what we do every day Regularly, we supply mission important, superior overall performance, and often-on knowledge options for our buyers. Our enterprise is centered on the operational overall performance of Elasticsearch and complementary open source info layer systems. Devoted staff Elasticsearch support workforce is created up of focused engineers and Elasticsearch authorities with considerable operational working experience. We have now the opportunity to assist keep your clusters functioning successfully and effectively less than various circumstances and use instances Unmatched knowledge Our support staff has intensive expertise in Elasticsearch’s technological particulars and operational nuances.
When you have any specialized concerns that are not for our Support team, hop on our Elastic Neighborhood discussion boards and acquire solutions through the industry experts within the Local community, such as individuals from Elastic.
We can provide support regardless of whether your atmosphere is on-prem or in the cloud. Speak to our crew to discuss your particular infrastructure and requirements, together with SLAs and stability wants.
Explore your precise requirements After you enter a support deal with Instaclustr, you're going to be leveraging a lot more than 300 million node hrs of management and support expertise with open supply technologies, including the Open Distro of Elasticsearch.
For end users with out an Energetic membership, go to the Elastic Neighborhood discussion boards and get solutions within the professionals during the Local community, including men and women from Elastic.
If you just signed up for any trial, you don't get usage of the Support Portal until you subscribe. As an alternative, you may request help utilizing the other methods specific With this document.
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By e-mail: [email protected]. When you Speak to us by e-mail, please use the e-mail tackle which you Elasticsearch support registered with, making sure that we can assist you much more quickly. If you're utilizing a distribution listing as your registered electronic mail, It's also possible to register a 2nd email tackle with us.
These subscription concentrations present assured reaction periods for support concerns, better support protection hours, and support contacts at Elastic. In addition it incorporates support for a way-to and progress questions. The precise support coverage depends on your membership level.
Our support internet pages are actually presented in English, to translate to your desired language You should utilize the crafted-in translate purpose in Chrome or Firefox.
With the discharge of The brand new Support Portal, even In case you have an existing account, you will be prompted to update your password.
Include things like the deployment ID that you want assist with, particularly when you may have numerous deployments. The deployment ID are available to the overview page for the cluster while in the Elasticsearch Assistance Console.
Some individuals offer support and then don’t walk the walk. Like a pure open supply firm, we could only differentiate on rate and support, and we treatment deeply about maintaining good support and solving our consumers’ complications immediately.
Contact us along with a member of our group will attain out to you personally inside of minutes We’ll quickly allow you to have a contract in position so we will get to operate resolving your Elasticsearch challenges and Obtain your natural environment operational as speedy as feasible.
Just open a scenario to let's know the name and email deal with you want to become added. When opening a case, There are many stuff you can do to acquire support more quickly: