Elasticsearch, Logstash, and Kibana appreciate the benefit of having vivid and handy communities. You might have our assurance of large-top quality support and single supply of real truth being an Elasticsearch Services consumer, even so the Elastic community can also be a practical resource for you everytime you need it.
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The most crucial concentrate of support is to be sure your deployment demonstrates a green position and is offered. There is absolutely no confirmed Preliminary or ongoing response time, but we do try to interact on every single difficulty inside of 3 small business times.
In the Elasticsearch Support Console: Go to the Support web site or find the support icon, that looks like a everyday living preserver, on any web page while in the console. Call us by e-mail: [email protected]
Incorporate the deployment ID that you might want assist with, particularly when you have got quite a few deployments. You could find the deployment ID about the overview web page for the cluster during the Elastic Cloud Console.
If you're on an Elasticsearch Company Conventional membership and you simply are interested in relocating to Gold or Platinum support, remember to Make contact with us. We also suggest that you browse our greatest procedures guideline for obtaining the most out within your support expertise:
Our managed service pedigree and wide shopper base ensures that we have the practical experience to suit any purchaser setting. It’s what we do each day On a daily basis, we supply mission important, large functionality, and always-on information methods for our shoppers. Our enterprise is focused on the operational performance of Elasticsearch and complementary open supply facts layer systems. Focused staff Elasticsearch support group is designed up of devoted engineers and Elasticsearch experts with intensive operational expertise. We have now the chance to help maintain your clusters operating proficiently and effectively below various conditions and use instances Spin up a cluster in minutes Free of charge Trial
Go over your unique needs After you enter a support agreement with Instaclustr, you will end up leveraging over three hundred million node hours of administration and support experience with open supply technologies, such as the Open Distro of Elasticsearch.
If you Get in touch with us by e-mail, make sure you use the e-mail tackle that you registered with, to ensure that we may help you more speedily.
If you merely signed up for a trial, you don't get usage of the Support Portal until eventually you subscribe. Rather, you are able to ask for enable utilizing the other solutions detailed On this document.
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Looking for crisis Elasticsearch support? Have you been obtaining operational issues with all your self-managed Elasticsearch cluster in creation natural environment?
If you're a whole new customer who just signed up for Elasticsearch Provider, it might take some several hours for your Support Portal usage of be build. For those who have inquiries, achieve out to us at [email protected].
Explain the trouble. Incorporate any applicable particulars, such as error messages you encountered, dates and situations when the situation transpired, or anything else you think that is likely to be practical.
Elasticsearch, Logstash, and Kibana love the benefit of obtaining lively and practical communities. You have our assurance of substantial-high-quality support and single source of reality being an Elastic Cloud consumer, though the Elastic community may also be a handy useful resource in your case whenever you need it.
Support is Elasticsearch support furnished by e mail or through the Elastic Support Portal. The primary target of support is to make certain your Elasticsearch Provider deployment reveals a inexperienced standing and is offered. There isn't a confirmed Original or ongoing reaction time, but we do attempt to interact on just about every challenge within just a few organization days.
To learn more, Examine Premium Support Expert services Policy. For anyone who is on a typical membership, and you are interested in upgrading your support level, remember to Get hold of us. We also suggest that you choose to go through our best techniques guidebook for obtaining the most out of one's support working experience:
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As an Elasticsearch Provider customer, you might acquire an e-mail with Guidelines tips on how to log in into the Support Portal, in which you can monitor both equally current and archived instances.
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