Elasticsearch, Logstash, and Kibana enjoy the advantage of acquiring vivid and helpful communities. You may have our assurance of large-good quality support and solitary source of truth as an Elasticsearch Company purchaser, though the Elastic community will also be a handy resource in your case when you need to have it.
We’ll also presume you conform to just how we use cookies and they are ok with it as described within our Privacy Coverage, Except you end up picking to disable them entirely by way of your browser.
If you are employing a distribution checklist as your registered email, You may as well sign-up a next email tackle with us. Just open up a situation to let us know the title and e mail deal with you would like to become additional.
Committed Elasticsearch expert support Elasticsearch support when and where you need to have it As with our other choices, if you have to control your Elasticsearch cluster by yourself, we are able to however supply the 24x7x365 skilled support available within our managed offering.
Incorporate the deployment ID that you want assist with, particularly if you may have quite a few deployments. You will discover the deployment ID to the overview site for the cluster inside the Elastic Cloud Console.
For anyone who is on an Elasticsearch Assistance Common subscription and also you are interested in going to Gold or Platinum support, you should Get hold of us. We also propose that you browse our greatest techniques guideline for receiving the most out of the support expertise:
We can provide support no matter if your atmosphere is on-prem or within the cloud. Speak to our group to discuss your particular infrastructure and necessities, such as SLAs and protection desires.
In case you have any technical issues that are not for our Support staff, hop on our Elastic community message boards and obtain responses through the industry experts inside the Neighborhood, which includes men and women from Elastic.
Should you Get hold of us by e mail, make sure you use the e-mail tackle that you registered with, to ensure we will help you additional rapidly.
Describe the trouble. Incorporate any applicable details, such as error messages you encountered, dates and moments when the condition happened, or anything else you think could possibly be beneficial.
At that point, Microsoft Advertising will use your complete IP address and user-agent string in order that it may thoroughly method the advertisement click and demand the advertiser.
Searching for unexpected emergency Elasticsearch support? Will you be acquiring operational challenges with all your self-managed Elasticsearch cluster in output ecosystem?
If you're a whole new client who just signed up for Elasticsearch Support, it may take a few several hours for your personal Support Portal use of be put in place. When you've got thoughts, access out to us at [email protected].
These membership degrees give certain reaction periods for support challenges, greater support coverage several hours, and support contacts at Elastic. In addition, it includes support for the way-to and progress thoughts. The precise support protection is determined by your membership amount.
Our support pages are offered in English, to translate to your required language You can utilize the built-in translate operate in Chrome or Firefox.
With the release of The brand new Support Portal, even When you've got an present account, you could be prompted to update your password.
Involve the deployment ID that you want help with, particularly when you have various deployments. The deployment ID can be found on the overview website page for your personal cluster in the Elasticsearch Support Console.
We use cookies to try to offer you a far better Elasticsearch support working experience in Freshdesk. You may find out more about which kind of cookies we use, why, and how from our Privacy Policy.
As an Elasticsearch Services shopper, you are going to obtain an e-mail with Guidelines the way to log in on the Support Portal, where you can monitor each present and archived instances.
Just open a case to let's know the identify and e mail tackle you want to for being additional. When opening a case, there are a few things you can perform to receive support more rapidly: